GENERAL SUMMARY
An Internet Sales Coordinator provides customer service to increase sales. A Coordinator responds to Internet-generated sales leads, qualifies customers, and sets appointments or follow-ups via e-mail or telephone.
REPORTS TO: Business Development Manager
DUTIES AND RESPONSIBILITIES
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
- Other tasks as assigned
JOB REQUIREMENTS
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively
- Excellent customer service skills
- Ability to effectively lead and work as a member of a team
- High School Diploma or equivalent experience
- Ability to work effectively as a member of a team
PHYSICAL AND WORK DEMANDS
- Must have strong computer skills
- Physical Demand: Mostly sitting. Standing and walking at some times. Mostly work on the computer to look up and enter data and use phones to answer calls and to communicate with potential customers.
- Environmental Demands: Mostly indoor work. Some noise while working around operation departments.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
